A help agent who feels that a user wants substantial help with the organization of files on his or her computer system ought to ____. A support agent ought to purpose to make use of language that’s ____ the language stage that the user makes use of. A single point of contact for customers in want of pc support is called ____.
The author of a technical document ought to assist each reader resolve whether or not the doc is meant for them or not. The major aim of technical writing is to entertain readers and maintain their curiosity. ____ isn’t a common supply of job stress amongst user assist workers. During the event of a primary draft, a technical writer is probably least concerned with ____. A document that’s organized as a step-by-step introduction to the features of a pc program known as a ____ handbook. Conc.
The document you’re viewing incorporates questions related to this textbook. a hundred and ten. Describe quick begin conduct and explain solutions to the issue. Explain the difference between a consumer mistake and a person misunderstanding.
Special-purpose utility packages that help in the startup and configuration of software packages is identified as ____________________. Hardware or software merchandise which were announced by vendors, however do not truly exist, are ____. A procedure or function than accomplishes the identical outcome as another feature that doesn’t work accurately due to a software bug is called a ____. Software that’s developed collaboratively by a loose-knit team of programmers who comply with distribute the supply code with out cost is called ____. Most software program problems that impression end customers occur ____.
List the seven steps within the technical writing course of. The medium used to transmit a chunk of technical writing makes little difference in the size or writing type of a document. The function of technical documents is to move readers from what they already know to what they should know.
List eight classes of expertise issues that account for many of the widespread problems support specialists encounter. ____________________ is an inclination amongst users to want to get a new hardware or software product operational as quickly as attainable. A ____________________ is a state of affairs where two software program packages use resources in numerous and incompatible ways. A software program package deal feature that periodically checks the vendor’s website for software updates is called ____. Some support issues happen as a result of customers are poorly educated or don’t read the documentation that came with their PC.
One approach to organize person support companies that gives a single point of contact for an organization’s workers or prospects makes use of a ____. Documentation that describes the steps to perform a task or a checklist of steps is ____. A studying level that’s applicable for many technical documentation is ____. A cross-reference or hyperlink to the place a reader can discover extra information about a topic known as a ____. Documents organized in a tutorial format information a reader step-by-step by way of the options of a program or the operation of a computer. 108.
136. List 5 frequent problems technical writers attempt the danger in writing new laws to correct behavior is that: to keep away from. 131.
A ____________________ is a method or characteristic of a software program package deal that accomplishes the end result a person needs, but bypasses a recognized bug within the software program. When a vendor numbers versions of a software product, the bottom level is called a ____________________ number. A user who expects a software product to be able to perform a task for which it was not meant is a victim of a ____.
A mismatch between the kind of printer related to a PC and the software program printer driver put in is an instance of a ____. A 48- to 72-hour period during which a PC or element is operated nonstop prior to installation at a user site is ____. Hardware parts that cannot operate together in the same PC are called ____. Network issues are often combinations of hardware, software and working system problems. A PC that operates at some degree, however not as effectively as it ought to, known as vaporware. Rental or subscription software is accessed from a cloud server somewhat that downloaded to a PC or tablet.